Help
What goes where.
Features is the tour of what the app does. This page is where each box lives, and the questions. The phone is the job file.
- Diary
The day’s story. Progress, delay, weather, visitor, delivery, incident. One line is enough. Photos and voice attach here.
- Sites
Each live job is a site. Mark one complete when the work is done — the file stays, the slot frees for the next job.
- Snags
Something still wrong that needs closing. Location, who owns it, due date, photo, signature when it’s done. Not a diary line.
- Photos & voice
Evidence on the phone first. They count as synced only when the office copy has the file, not just the caption.
- Talks
Toolbox talks with a written briefing on the phone. Sign the crew. Use when you brief, not as the day’s log. HSE’s video is optional if you have bars — not required.
- Forms
RAMS, method, inspection, permit. Required fields held. The diary is still the day’s record; the form is the signed method.
- Hire & materials
What is on hire, and what you used on the job. Named products from the approved list — not a van scribble.
- Team
People who use the app get a join link. Extra names can still show in labour lists. Office only sees live location.
- Pack
Day, week, or dispute PDF: diary, attendance, snags, forms, photo appendix. Send or print — not a screenshot of the app.
- No signal
Write anyway. The phone keeps the log. Sync happens when bars return. Don’t wait on a spinner to save.
Questions
Using the app
Is there an app to download?
No. There is nothing on the App Store or Google Play. Open todayworks.co.uk in the phone’s browser. Add it to the home screen if you want the icon with your other apps: on iPhone, use Safari, tap Share, then Add to Home Screen; on Android, use Chrome’s menu and choose Install app or Add to Home screen. That icon opens the diary. A log saves with no signal after the page has loaded once. Photos upload when you have bars again.
Where do I write what happened today?
Open the site → Log. Pick a type (progress, delay, visitor…). One sentence, optional photo or voice. That is the diary.
When is it a snag instead?
If it still needs someone to fix it and close it. A delay is “work stopped”. A snag is “this is still wrong”.
Do I need the internet for a toolbox talk?
No. The written briefing is on the phone. Read it, sign the crew. You are not filming anyone. HSE’s video only plays if you have bars, and you can skip it.
Do photos leave this phone?
They save here first. The office copy is only complete when the picture has uploaded. Swiping the app away does not throw them away.
Plans & billing
What if I only have one live job?
That’s the One plan: one login, one active site, £12/mo, 2 GB once you pay. 14-day trial with card at signup, 50 MB of photos and files on trial. Finish a job and that slot frees — the record stays on file.
Do I need a card to start?
Yes. One and Duo trials collect a card at Stripe Checkout when you start — you are not charged until the trial ends. One: 14 days, 50 MB. Duo: 7 days, 100 MB. Signup starts on One. Pay when the trial ends, or sooner if you need more space.
Trial ended — why is the app read only?
When the trial ends (or payment fails), new logs and edits pause. Nothing on the phone is deleted. Export packs and open files still work. The office manages the card at Company → Plans & billing.
Is there a discount if I pay yearly?
Yes. Annual is 12 months for the price of 10 on One, Duo, Crew, and Team: One £120/year (£10/mo), Duo £240 (£20/mo), Crew £450 (£37.50/mo), Team £690 (£57.50/mo). That discount is the base plan only. Extra people, sites, and storage stay at +£6, +£3, and +£4 per 10 GB — on an annual subscription those add-ons bill once a year at £72, £36, and £48, not at the discounted plan rate. One’s 14-day trial and Duo’s 7-day trial still apply if you choose annual: card at checkout, no charge until the trial ends, then the year is billed. Crew and Team have no trial, so annual checkout charges the year straight away. Cancel keeps access until the end of the year you have paid.
Where do I pay, change plan, or cancel?
Office login → Company → Plans & billing. Upgrade opens Stripe checkout. Invoices, update card, and cancel subscription open the Stripe billing portal from that page. Cancel keeps access until the paid period ends, then the account goes read-only.
Storage full or need more room?
Trial caps are small (50 MB on One, 100 MB on Duo). Paid plans include GB per tier. On an active subscription, office can add +10 GB packs from Plans & billing. The diary line still saves without a new photo.
Extra person or extra active site?
On an active paid plan, office can add +£6/person or +£3/active site from Plans & billing (self-serve). Caps in the app update straight away. You can still upgrade the plan tier if that fits better. Those add-ons are not part of the annual 2 months free.
Team & access
How do join links work?
Office sends a link from Team. The crew member opens it on their phone with their own email — not the office login. If the link looks cut off, ask for a fresh one. Viewers can read; operatives can write.
I forgot my password.
On Sign in, tap Forgot password. We email a code. Set a new one (8 characters or more) and you are back in. Check junk mail. Still stuck? hello@todayworks.co.uk
Can the client see everything?
Only what you share with a link, for the dates you pick. Live GPS is office-only.
Why does a link say Unauthorized?
That JSON is the API, not the app. Open Todayworks itself. A client share only opens on the phone that holds the job file until a second device can pull the same pack. Hand this phone over, or print the PDF.
About Todayworks
Is this for plumbers, electricians, landscapers…?
Yes. One job file, not a separate app per trade. Diary types stay the same. Labour chips cover joiner, electrician, plumber, bricklayer, groundworker, landscaper, paver. Products can sit under electrics, plumbing, groundworks, landscaping. We do not add quoting or a wizard per trade.
Does this replace quoting and invoices?
No. Neighbour software can do the money. This is the site record.
Still stuck? hello@todayworks.co.uk · How this compares
14-day trial
One from £12/mo — 14-day trial, card at signup
Try the diary on a live job. Duo’s trial is 7 days. Card at Stripe Checkout — you are not charged until the trial ends. Annual is 12 months for the price of 10 after that.
Start 14-day trialAlready have a company? Sign in